Return and Refund Policy
14-Day Return Policy We offer a 14-day return policy. You have 14 days from the date of delivery to request a return.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Items damaged due to misuse or negligence
- Items returned after 14 days of delivery
How to Request a Return Contact us at support@wivizon.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-14 business days.
Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately with photos and we will arrange a replacement or full refund at no cost to you.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.